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39999 Frequently Asked Questions
Everything you need to know about playing, depositing, and withdrawing on 39999 — covering registration, bKash and Nagad payments, cricket betting, slots, bonuses, and account security.
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This page brings together the most common questions players in Bangladesh ask about 39999. Whether you are new to the platform and setting up your first account, looking for guidance on depositing via bKash or Nagad, or wanting to understand how bonuses and wagering requirements work, you will find clear, direct answers below. The FAQ is organised into five sections — jump to the one most relevant to you using the links below.
Why 39999
Trusted by Players Across Bangladesh
A quick overview of what makes 39999 the platform of choice for sports bettors and casino players in Bangladesh.
Local Payments Supported
39999 supports bKash, Nagad, Rocket, and Upay for instant deposits and withdrawals in Bangladeshi Taka. No foreign currency conversion is needed. Minimum deposit is ৳200 and funds typically arrive within minutes.
60,000+ Events Per Month
From BPL and IPL cricket to international football and kabaddi, 39999 covers over 60,000 sports events every month with pre-match and live in-play betting markets available in real time.
SSL-Secured Platform
Every transaction and login on 39999 is protected by SSL/TLS encryption. Your personal data and payment information are stored securely and never shared with unauthorised third parties.
500+ Casino Games
39999 hosts over 500 slots, live casino tables, and instant-win titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — all playable in BDT on mobile or desktop.
24/7 Support Team
The 39999 support team is available around the clock via live chat and email at [email protected]. All responsible gaming requests, including self-exclusion, are actioned within one hour of confirmation.
Strict 18+ Policy
39999 enforces a strict minimum age of 18 years. Every account must pass KYC identity verification before deposits or withdrawals are processed. Minors are blocked from accessing the platform entirely.
Section 1: Account & Registration
Creating a 39999 account takes less than three minutes. Visit 39999.biz, click the registration button, and fill in your full name, date of birth, mobile number, and email address. You will receive a one-time verification code on your registered mobile number to confirm your identity. Once verified, your account is active and you can make your first deposit immediately.
39999 requires a valid government-issued photo ID to complete account verification. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. In some cases, you may also be asked to submit a recent utility bill or bank statement as proof of address. Uploading clear, legible scans or photos of your documents speeds up the KYC process significantly.
Standard account verification at 39999 is completed within 24 hours of submitting your documents. In most cases, the process is faster — often within a few hours during business hours Bangladesh Standard Time (UTC+6). If additional checks are required, the support team will contact you at the email address registered on your account to request further information.
To reset your 39999 password, click the 'Forgot Password' link on the login page. Enter your registered email address or mobile number and 39999 will send you a password reset link or one-time code. Follow the instructions in the message to set a new password. If you do not receive the reset email, check your spam folder or contact support at [email protected].
No. 39999 strictly permits only one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account has been created in error, contact 39999 support immediately so the issue can be resolved without penalty.
Section 2: Deposits & Withdrawals
To deposit via bKash on 39999, log into your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount, copy the 39999 merchant number shown on screen, open your bKash app, and send the payment using the 'Send Money' or 'Payment' option. Enter your bKash transaction ID in the 39999 deposit form to confirm. Deposits are typically credited within five minutes.
Nagad deposits on 39999 are processed almost instantly — most transactions are credited to your 39999 balance within one to five minutes of the payment being confirmed. If your deposit has not appeared after 15 minutes, contact 39999 support with your Nagad transaction ID and the support team will investigate and resolve the issue promptly.
The minimum deposit on 39999 is ৳200 BDT, regardless of the payment method used. This applies to bKash, Nagad, Rocket, Upay, and local bank transfers. There is no upper limit on deposits, though very large transactions may require additional verification to comply with anti-money-laundering obligations. All deposits are processed in Bangladeshi Taka.
The minimum withdrawal amount on 39999 is ৳500 BDT. Withdrawals can be made to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, Upay, or a local bank account. To process a withdrawal, your account must be fully verified (KYC complete). Unverified accounts cannot process withdrawals until identity documents have been submitted and approved.
Mobile financial service withdrawals — bKash, Nagad, Rocket, and Upay — are typically processed within one to four hours of approval. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or other local banks take one to three business days depending on the receiving institution. Withdrawal requests submitted during peak hours or requiring additional security checks may take slightly longer.
39999 does not charge any platform fees for standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own transaction charges according to their standard fee schedules. 39999 has no control over third-party provider fees and recommends checking with your payment provider if you are unsure about their charges.
Section 3: Games & Gameplay
Yes. 39999 offers comprehensive betting markets for the Bangladesh Premier League (BPL), including match winner, top batsman, total runs, over/under lines, and live in-play betting. BPL markets are available from the moment the tournament schedule is published, with pre-match odds typically going live 48 to 72 hours before each fixture. 39999 also covers IPL, T20 World Cup, and all international Bangladesh Tigers fixtures.
39999 offers an extensive range of cricket betting markets covering match result, toss winner, top run scorer, top wicket taker, total sixes, highest opening partnership, man of the match, and dozens of ball-by-ball in-play options. These markets are available across T20, ODI, and Test formats for major tournaments including BPL, IPL, T20 World Cup, ICC World Cup, and bilateral series involving the Bangladesh Tigers.
39999 hosts over 500 slot titles from leading game studios including Pragmatic Play, NetEnt, and Microgaming. The library covers classic three-reel slots, modern five-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. All games are playable directly in your browser without downloading any software, and all transactions are settled in Bangladeshi Taka.
Yes. The 39999 platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open 39999.biz in your phone's browser and you will have access to the full range of sports betting, live casino, and slot games. The mobile site uses SSL encryption and all payment processes are identical to the desktop version.
39999 offers a full live casino suite powered by Evolution Gaming and Ezugi, featuring live roulette, live blackjack, live baccarat, live andar bahar, live teen patti, and live game shows such as Crazy Time and Lightning Roulette. Tables are staffed by professional dealers and broadcast in high definition 24 hours a day, seven days a week, making it easy to play at any time from Bangladesh.
Section 4: Bonuses & Promotions
39999 offers a welcome bonus for new players on their first deposit. To claim the bonus, register a new account, complete your first deposit above the minimum qualifying amount, and the bonus will be credited automatically to your account. The exact bonus percentage and maximum bonus amount are displayed on the Current Offers page at the time of your registration, as promotional terms are updated regularly.
All bonuses at 39999 carry wagering requirements that must be met before bonus-derived winnings can be withdrawn. Wagering requirements specify how many times the bonus amount must be played through before a withdrawal is eligible. The exact requirements vary by promotion and are clearly stated in the terms of each individual offer on the Current Offers page. Always read the bonus terms before claiming any promotion.
Yes. 39999 periodically offers free spins promotions on selected Pragmatic Play and NetEnt slot titles, typically as part of deposit match offers or reload bonus campaigns. Free spins are credited to your account automatically when the qualifying deposit is made. Any winnings from free spins are added to your bonus balance and subject to the wagering requirements stated in the relevant promotion's terms and conditions.
39999 rewards regular players through an ongoing loyalty programme. Players accumulate points based on their betting and gaming activity, which can be exchanged for bonus credit, free spins, or exclusive cashback offers. Higher-tier players may also receive dedicated account management, faster withdrawal processing, and invitations to special seasonal promotions tied to events such as Eid, Pohela Boishakh, and major cricket tournaments.
Winnings generated from bonus funds at 39999 are held in your bonus balance until the applicable wagering requirement has been completed in full. Once the wagering requirement is met, the eligible amount is transferred to your real-money balance and can be withdrawn via your preferred payment method — bKash, Nagad, Rocket, Upay, or bank transfer — subject to the standard minimum withdrawal of ৳500 BDT.
Section 5: Safety & Responsible Gaming
39999 operates as an online sports betting and casino platform and serves players in Bangladesh as a safe and reliable platform. We use SSL encryption and industry-standard security measures to protect all player data and transactions. We recommend all players review their local regulations and use the platform responsibly. 39999 does not make claims regarding specific government licensing in Bangladesh.
39999 protects all player data using SSL/TLS encryption for data in transit and encryption at rest for stored personal and financial information. Access to personal data is restricted to authorised staff on a strict need-to-know basis. 39999 does not sell or rent player data to third parties. For full details of how your data is collected, used, and stored, please read the 39999 Privacy Policy.
The minimum age to register and play on 39999 is 18 years. This is a strict, non-negotiable requirement. Every player must verify their age as part of the KYC process before any deposits or withdrawals are permitted. Accounts found to belong to individuals under 18 are immediately terminated, and any associated funds are withheld in accordance with 39999's Terms and Conditions and responsible gaming obligations.
To self-exclude from 39999, contact the support team at [email protected] with the subject line 'Self-Exclusion Request' and state your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Self-exclusion is applied to your account within one hour of your confirmed request. During the exclusion period, your account is locked, all marketing communications are stopped, and the exclusion cannot be reversed before the chosen period expires.
Yes. 39999 allows players to set daily, weekly, or monthly deposit limits to help manage their gambling spend. Contact the 39999 support team to request a deposit limit on your account. Limit reductions take effect immediately. Limit increases are subject to a mandatory seven-day cooling-off period to prevent impulsive decisions. All responsible gaming tools, including deposit limits, are free of charge.
If you feel gambling is negatively affecting your finances, mental health, or relationships, stop playing and contact the 39999 responsible gaming team immediately at [email protected]. Our trained support staff are available 24/7 and can activate a time-out, deposit limit, or self-exclusion on your account at no cost and without judgement. You can also read our dedicated Responsible Gaming page for self-assessment tools and guidance.
Need more help with responsible gaming? Visit the full Responsible Gaming page for detailed guidance on self-exclusion, deposit limits, time-out tools, problem gambling warning signs, and how to contact our dedicated support team.
Still Have Questions? We Are Here to Help
Contact the 39999 support team at [email protected] — available 24/7, Bangladesh Standard Time. Or explore the platform and see for yourself.